Case Study

NICE Automation Optimizes Triage for the Second Largest Health Authority in the UK


NHS Lothian the second largest Health authority in the UK needed to reduce the clinical backlog and improve service quality, processing speed, and accuracy. Together with NEVA Assist and NEVA Unattended they reduced end-to-end Riage time by 50%, reduced unnecessary appointments by 27%, freed healthcare staff for more value-added tasks, and improved patient experience with shorter wait times.