Intelligent, real-time responsiveness
Real-time Desktop guidance

Arm employees with intelligent real-time guidance, initiated by desktop actions, guiding them on what to say or do in context with the live customer interaction.

Automation of desktop processes

By automating repetitive tasks, desktop complexities are removed, lowering handle time and eliminating process errors.

Business insights & task mining

AI-driven desktop data collection for gaining business & operational insights, allow for process optimization & beneficial automation.

Leave it to NEVA.

Watch how NEVA (NICE Employee Virtual Attendant) personally enables front and back-office employees to reach their best potential.

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Unleash your employee's potential

NEVA Assist has the intelligence and integration capabilities to navigate the dynamic and complex nature of the employee’s desktop environment. Using her advanced decisioning engine, she understands what the employee wants to achieve by observing and interpreting their on-screen desktop activities (like in-app selections, button clicks, field entries etc.) and in real-time responds in with next-best-action guidance or by automating tasks.

NEVA’s smart guidance includes disclosures, reminders, sales best practices, product details, as well as a ‘full view’ of the customer, with relevant data drawn from numerous screens and applications, presented in the right context. The desktop data collected by NEVA can also be leveraged for optimizing processes or for identifying process automation opportunities.

Robotic process automation
Bringing people and robots together

Unleash your employees’ potential by placing a NEVA attended bot on their desktop, helping them deliver exceptional customer service, meet their KPIs as well as your service operations business goals.

NEVA’s attended RPA bots unleash your employee’s potential
“With NEVA, our company has not only experienced dramatic improvements to call handling times and contact center productivity—but also significant improvements in customer satisfaction.”
Topias Huovinen, Senior Manager Telia Finland
Augment human potential at scale.
Activated in

NEVA is triggered automatically by the employee’s desktop actions, popping up at the perfect moment with just the right advice or next-best-action recommendation.

Integrated into desktop applications

Our key differentiator lies within our application integration: with new or legacy, desktop or remote, known or home-grown – NEVA works across any application just like the employee would.

Complements your unattended bots

Offloading tasks to backend unattended bots or receiving tasks from them which require human intervention – NEVA teams up with your unattended bots AND employees.


NEVA includes everything needed to succeed with RPA: a design environment, control room, AI task mining, data collection, lively community and much more.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form.