What is Robotic Process Automation Software?
RPA solutions are used to automate mundane and repetitive processes, in various functions within the enterprise, to elevate efficiencies and service levels. These bots interact with applications and processes in the same way that humans do, but they do so much quicker and error-free. Examples of these rule-based tasks include filling in the same information in multiple places, reentering data, or copying and pasting. Server-based software robots are simply better at doing this sort of clerical work than human beings.
Adopting RPA enables organizations to rapidly scale up capacity to address rising volumes of service queries—building a robot workforce that can work 24/7 and with a higher degree of accuracy than a human. This can translate into significant cost savings, improved employee engagement (as employees are freed from performing the more routine tasks) as well as a more consistent customer experience.