Case Study

RPA Eliminates the Impact of Dynamic Demands in the Cuso Industry


PSCU is the leading credit union service organization (CUSO) in the United States, providing services for traditional and digital payments, risk management, analytics, digital banking, loyalty programs, and comprehensive 24/7 customer support. They needed to focus on operational efficiency, process scalability, and elevate the customer experience. Using NICE RPA, PSCU saved 150 hours in two months, reduced service time with 100% accuracy, and rapidly scaled processes to meet business demands.