Case Study

The City of Seattle Streamlines Utility Workflows with Hybrid Automation


The City of Seattle, a government institution, needed to streamline utility workflows. Their pressing business needs were to reduce the backlog, processing time, and errors and simplify training. They used the NICE RPA solutions including NEVA Assist, NEVA Unattended, and NEVA Studio. The results were impactful, AHT was reduced by 90%, they saved $3 000 per day, and 107 hours of labor were saved to mention a few.