Scaling Up Success with Attended Automation

Although the benefits of successful RPA deployments have already been realized by many organizations – many are finding it more difficult than anticipated to drive intelligent automation across their operations on a larger scale. It’s not just about how many processes are automated and how many bots are in action, but also about the transformational impact and business value that automation creates. This approach also puts more focus on how automation can be used to augment and complement the human workforce for an all-encompassing approach to intelligent automation.

In this paper, jointly created by NICE and Symphony, we will explore the benefits of attended automation as a critical element of successfully scaling intelligent automation programs. We will also take a look at the steps organizations should take to successfully scale up their intelligent automation efforts to unleash the full return on their investments in this potentially transformational technology.