Transforming your Contact Centre KPI's with NEVA

Automation is usually focused on pure cost out, and this often means the true value of automation is only judged on the direct head count savings made, vs the overall employee, customer and shareholder value it can create.

In this webinar, Maor Revah, Head of Business Development at NICE and business partner Wayne Butterfield from ISG, discuss the importance of a well-rounded view on Automation benefits and why NICE’s Attended Automation solution, NEVA, can be such a transformational tool in your contact center.