Overview
Sometimes it takes a little help from a friend
to ensure a job well done. That’s where NICE
Employee Virtual Attendant—NEVA for short—
comes in. NEVA simplifies your workflows for
front- and back-office employees, increasing
efficiency, ensuring compliance and identifying
opportunities for upselling.
As the first virtual attendant designed
specifically for employees, NEVA is transforming
the employee experience, and is elevating
service levels.
NEVA frees your employees from the mundane, low-value
tasks that consume so much of their time each day. She
is triggered by specific actions to provide employees
with context-specific guidance on what to say and do
next. In doing so, she reduces the training burden on your
organization.
Powered by NICE Desktop Automation, NEVA is built with the
unique capabilities and intelligence to handle the dynamic,
complex nature of each employee’s desktop environment. Her
sole purpose is to enable and inspire your employees to reach
their full potential.
